Terms & Conditions

Last updated: 19 March 2026

General

These Terms & Conditions ("Terms") govern your use of the RoleShiftin website and cover letter generation service ("Service") operated by the service provider ("we", "us", "our"). By creating an account or using the Service you agree to be bound by these Terms.

You must be at least 16 years old to use this Service. By using the Service you represent that you meet this age requirement.

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of the Service after any changes constitutes acceptance of the new Terms.

The cover letters generated by the Service are provided as drafts for your personal use. You are responsible for reviewing and editing any output before submitting it to an employer. We do not guarantee that using the Service will result in employment.

We may suspend or terminate your account at our discretion if you violate these Terms or use the Service in a manner that is harmful, fraudulent, or otherwise objectionable.

Data Privacy

Data we collect

To provide the Service we collect and process the following personal data: your email address, your name, the content of your CV (including work experience, skills, and education), and the job listing text you provide. This data is processed for the purposes of generating cover letters, operating and improving the Service, improving the customer experience, and suggesting career-related services.

Legal basis for processing

We process your personal data on the following legal grounds under the EU General Data Protection Regulation (GDPR):

  • Contract performance (Art. 6(1)(b)) - processing your CV and job listing data is necessary to deliver the cover letter generation service you signed up for.
  • Legitimate interest (Art. 6(1)(f)) - for service improvement, quality monitoring, and fraud prevention.
  • Consent (Art. 6(1)(a)) - for analytics cookies (see Cookie Policy). You may withdraw consent at any time by clearing your browser's local storage for this site.

Recipients and sub-processors

To operate the Service your personal data is shared with the following third-party processors:

  • OpenAI, L.L.C. (San Francisco, USA) - AI model provider. Your CV content and job listing text are sent to OpenAI's API to generate cover letters.
  • LangSmith (LangChain, Inc.) (San Francisco, USA) - pipeline monitoring and quality assurance. Execution traces, which may include CV and job listing content, are sent to LangSmith for debugging and service improvement.
  • Stripe, Inc. (San Francisco, USA) - payment processing. Your email address and account identifier are shared with Stripe when you make a purchase.
  • Google LLC (Mountain View, USA) - website analytics. Anonymous, aggregated browsing data is collected via Google Analytics (see Cookie Policy).
  • Amazon Web Services EMEA SARL (EU - Frankfurt, DE) - cloud infrastructure. Your data is stored and processed on AWS servers located in the European Union.

International data transfers

Some of the processors listed above are located in the United States, which the European Commission has not recognised as providing an adequate level of data protection. Where your data is transferred outside the European Economic Area (EEA), we rely on the EU–US Data Privacy Framework and/or Standard Contractual Clauses (SCCs) adopted by the European Commission to ensure an adequate level of protection for your personal data.

Automated processing

The Service uses automated processing, including AI-based text generation, to produce cover letters from your CV and job listing data. This processing does not produce legal effects or similarly significant effects on you. You always retain full control over reviewing, editing, and deciding whether to use any generated content.

Data retention

We retain your personal data for as long as your account is active and as needed to provide the Service. If you request deletion of your account and associated data, we will delete it immediately, within reasonable technical time constraints. Anonymised or aggregated data that can no longer be linked to you may be retained for analytical purposes.

Your rights

Under the GDPR you have the following rights with respect to your personal data:

  • Access (Art. 15) — request a copy of the personal data we hold about you.
  • Rectification (Art. 16) — ask us to correct inaccurate or incomplete data.
  • Erasure (Art. 17) — ask us to delete your personal data.
  • Restriction of processing (Art. 18) — ask us to limit how we use your data.
  • Data portability (Art. 20) — receive your data in a structured, machine-readable format.
  • Object (Art. 21) — object to processing based on legitimate interest.
  • Withdraw consent (Art. 7(3)) — where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.

You also have the right to lodge a complaint with a supervisory authority in the EU Member State of your habitual residence, place of work, or place of the alleged infringement.

Artificial Intelligence

In accordance with Art. 50 of the EU AI Act, you understand that the product includes AI-generated content. While such content may not be clearly identifiable as AI-generated, you agree to disclose the use of AI-generated content when sharing or publishing it, as required by applicable laws and regulations.

You are responsible for ensuring that your use of the product does not violate any third-party rights, including intellectual property rights. You must not use the product to infringe on the rights of others.

The Artificial Intelligence (AI) may generate content that resembles real people, copyrighted material, and other real-world entities. While we strive to avoid the creation of such content, it is your responsibility to ensure that you do not encourage its generation or use such content in a way that violates the law.

In accordance with Art. 4 of the EU AI Act, you are informed that the product utilizes AI systems that may produce content that is biased, inaccurate, or otherwise problematic. You agree to use the product responsibly and to critically evaluate any content generated by the AI.

Misuse and Abuse

You agree not to misuse the product or interfere with its normal operation. This includes, but is not limited to, attempting to gain unauthorized access, disrupting services, or using automated means to access the product. Any abuse of the product, including but not limited to spamming, harassment, or any illegal activities, will result in immediate termination of access. We reserve the right to terminate your access to the product at any time, for any reason, without prior notice.

Payments and Refunds

No refunds will be provided for any payments made for the product, except as required by law. You acknowledge that the product is provided on a consumption basis, and you are responsible for any charges incurred while using it. Consumption is explained on the dedicated section on the product website. Some parts of the product may be available for free under a 'fair usage' policy.

You may discontinue the use of the product at any time. Any purchased credits will remain valid for up to 2 years, and you can use them until they expire. If you choose to delete your account, any remaining credits will be forfeited. We reserve the right to modify or discontinue the product at any time without prior notice.

Disclaimer of Warranties and Limitation of Liability

The product is provided 'as is' without any warranties or guarantees. We are not liable for any damages or losses resulting from its use. By using this product, you agree to these terms and conditions. If you do not agree, you must not use the product.